Project Description

PRO – ACTIVE SALES AND RESULT ORIENTED CUSTOMER CARE CULTURE

Program Synopsis

This program aims to develop a holistic approach to the sales and customer care culture. The professional consulting as part of the customer care is crucial for the customers’ satisfaction, problem solving, company’s image and business success.
It is important that the customer service team shares a similar view about the professionalism required by the company. A step in that direction is the diagnostics of the existing personal and professional capacities of the customer service consultants, setting high performance standards, stimulate standardized professional attitude and of course building insight capacity and ownership of the future development of the necessary Attitude, Skills and Knowledge

Program Title

PRO – ACTIVE SALES AND RESULT ORIENTED CUSTOMER CARE CULTURE

Main Objectives

✓ Strengthen skills and competencies for effective customer service approach;

✓ Practice effective communication and interaction with customers;

✓ Refresh the consulting skills needed during various situations of customer care processes;

✓ Equip the participants with practical behavioral models of interaction with various types of clients;

✓ Master methods and tactics for solving problems, satisfying clients’ needs and managing objections;

Expected Outcomes

Gain understanding on the topic

The participants’ knowledge and understanding of modern market mechanisms, creative approaches to clients and the necessity of holistic approach in communicating and negotiating with them are developed further;

Get equipped with techniques and behaviours

Participants are equipped with lots of techniques and behaviours which help them to aim and achieve ambitious results in sales and customer care activities;

Get deep knowledge on pro-active sales

The team has deep knowledge and understanding of the importance of creating, developing and sustaining a company culture of pro-active sales and responsible customer care behaviour;

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